EMOttawa - By Omar Anjum & Lucy Karp - June 8, 2023
Summary
Waiting is an emotional experience and the length of time a patient waits doesn’t matter as much as we think it does. Rather, how the patient feels during their wait process should hold equal importance. While considerable knowledge exists regarding the psychology and science of waiting in other domains, we have made minimal efforts to harness this understanding and improve the waiting experience in our own departments.