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lunes, 2 de mayo de 2016

Leadership and Resilience

emDocs - May 2, 2016 - Author: Bright J - Edited by: Koyfman A
"Your department volumes have outgrown your physical plant. There is not any additional space to build on, and even if there were, there is not any money budgeted for a new department. It is clear that both logistical and cultural changes need to occur if the department is going to survive the increased growth. Who is going to lead that change?
An emphasis on patient experience is taking on a continually increasing importance in your health system. However, your current Press Ganey scores are low. There is a directive from the C-suite to improve, but how will you do that? Who will help create the new vision and drive a change in culture?..."