CEP America - January 4, 2017 - By By Charmaine Mislang
"Satisfying ED patients has become a do or die mission for hospitals. Unfortunately, EDs are not naturally satisfying places. Long waits, rushed communications, and multitasking staff tend to be the norm.
But that doesn't mean ED care can't satisfy . . . and even delight. And in the digital age, a little goodwill can spread at the speed of light.
Perspectives recently sat down with Charmaine Mislang, 22, of Redlands, Calif. Her Facebook post about the great care she received at the Redlands Community Hospital ED went viral. Today, she shares her tips on how EDs can connect with patients and cultivate positive social proof..."