„Learning points:
- Think about yourself, the team and the environment. Are you fully rested and fit to fly?
- Use a script and play a part. Whatever your personality you can be the leder the team needs
- Thinks ahead; set time targets; don’t get angry and use humour and touch carefully
- Checklists really aren’t cheating. They just give your brain space to think
- Practice, practice, practice and be watched whenever possible“